Updating status tracks the real-time operational state of a maintenance ticket. Technicians can log when they begin working on a task, managers can put tasks on hold, and supervisors can audit completed records before official closeout.
The Work Order Status Lifecycle
Open: The work order is scheduled but active field labor has not begun.
In Progress: A technician is actively performing the work. Selecting this status automatically logs the start time on the ticket.
On Hold: Work is temporarily suspended (e.g., waiting for parts or specialized equipment).
Completed: The technician has completed all tasks and diagnostic questions, and the ticket is ready for review.
Closed: A supervisor has audited the completed checklist and locked the ticket.
Missed: The due date passed before the ticket was completed. (Calculated automatically by the platform).
Skipped: A scheduled ticket that was bypassed by an administrator.
Role Transition Rules
Employee Limited Access:
Authorized to transition:
Open↔In ProgressAuthorized to transition:
In Progress→CompletedRestricted from: Setting status to
On Holdor moving a completed ticket toClosed.
Admin / Building Admin / Supervisor:
Full authorization to move a work order into any status.
Step-by-Step Instructions
Navigate to the Work Orders page from the left navigation sidebar.
Select your target work order from the table to open its detail panel.
Locate the Status dropdown badge in the top header section of the detail panel. (Displays the active status, e.g., "Open" in grey).
Click the dropdown badge to expand the status transition menu.
Select your new status (e.g., select In Progress to begin labor).
The status badge immediately updates to reflect your selection. (If moving to Completed, the system runs mandatory validations first).
See Also
How to Create a New Work Order
How to Require Task Completion Before Closing
How to Require Assessment Completion Before Closing